Support & Maintenance

IT Support

The ultimate aim of our IT Outsourcing service is to ensure your hardware-dependent employees are able to work continuously and as efficiently as possible, so that if unexpected hardware failures occur (and they do!) your business will not suffer. In order to achieve this, we conduct an in-depth audit to ensure that we have an intimate knowledge of your hardware (however specialised or antiquated) and make sure that we have appropriate levels of spare parts in stock at all times.

IT Outsourcing

Our IT Support Oxford service is second to none, and you will feel the difference from the moment we arrive on-site to assess your requirements. Our experienced team will make knowledgeable recommendations to help you to maximise the efficiency of your network and IT systems. The growth in high-speed internet access and mobile broadband mean that it has never been easier to make business applications available to staff working remotely or from home, and we can manage that for you either on-site or remotely. All our focus is aimed at helping your business to work more efficiently.

Help Desk

Our help desk team is here to provide superior service and support to you, allowing you more time to focus on growing your business. Our first contact resolution aims to beat the industry average and we ensure all our systems are integrated so that even the most complex issues can be solved. Our help desk service is really the perfect way for you to grow your business without growing your internal IT team.

Remote Access Support

Our remote access support service takes the pressure off you, freeing you up from costly labour investments and time-consuming maintenance, by providing you with proactive problem resolution backed up by an experienced team who are on call 24×7. Our support team works as an extension of your team, and their aim is to help you meet the uncertain and ever-changing demands of IT head on.

On-Site Support

Our on-site support service is designed to give you peace of mind if you don’t have a lot of IT capability on-site. This service acts as a backup to our remote access support service which means that if we cannot fix your issue remotely, then we will send our engineers out to your premises to investigate further.

AMS

Our application management service aims to transform your application landscape in order to give you more effective business processes which work in a more responsive and flexible way. Our knowledge and experience combine to help us offer your business support at an operational level in order to provide automated tools that will give your business a global reach.

For further information, please contact us.